Orders are normally shipped within a couple of business days. Certain items, such as handcrafted products, require extra preparation time and customers will be notified. Once the orders are shipped, customers will receive an email with the tracking information.
Shipments are made to shipping addresses on the order. SoulDuster does not verify the shipping addresses.
Each order can only be shipped to one address.
SoulDuster utilizes common shipping carriers USPS, UPS and FedEx. Customers can select the carrier during checkout. Please note that UPS and FedEx cannot deliver to P.O. boxes.
The carriers’ records of receipt of the packages serve as proof that the orders have been fulfilled. SoulDuster is not responsible for any loss, such as theft, once the packages are marked as delivered by the carriers.
SoulDuster has no control of the carriers’ operations which are often affected by holiday traffic, weather conditions and other unforeseeable circumstances. We encourage our customers to shop early for special occasions.
Estimated transit time in business days from carriers’ websites: USPS First Class USPS Priority UPS
Please report any shipping damages or missing items within 5 days of order delivery. SoulDuster is not responsible for shipping damages caused by the carriers. However, we are happy to assist customers in filing claims with the carriers. Please do not throw away the damaged items, shipping boxes and packaging material. Most of the damage claims can be handled through submitting photographs as evidence of damage. In rare occasions, the carriers may request the damaged items and packaging be presented for inspection. Customers are responsible for providing the photographs of the damaged items, and if requested, presenting the damaged items for inspection. We will send replacement items as soon as claims have been approved.
If you do not receive your order, please contact us. We will start an investigation with the carriers. Package tracers with FedEx or UPS can take up to 10 business days to complete. Tracers with USPS can take up to 30 days to complete. If the shipping carrier cannot locate the missing package and approves the lost package claim, we will ship a replacement order to you immediately.
SoulDuster offers free ground shipping for orders, net of discount, over $99 to one address in the contiguous 48 states. Shipments to Alaska, Hawaii, US Territories, US Military addresses, PO Boxes, international locations, or Express shipments do not qualify. Wholesale orders do not qualify.
We will gladly process address corrections submitted in writing received prior to shipment. Once the shipment is on its way, we cannot guarantee that the update can trigger through the carriers’ systems. Fees incurred as a result of such changes will be passed onto the customers. If a package is returned to us due to “unable to deliver”, we will process the order as a return as outlined in our “Return Policy”.
We will gladly process order cancellations submitted in writing if the orders have not been shipped. We cannot cancel orders that have been shipped. The items, once received, may be returned according to our Return Policy. Please note that We can only refund the methods of payment used to place the orders.
“Refusal of delivery” of an order does not constitute cancellation. Upon receipt of the returned package due to refusal by the customer, we will process the order as a return as outlined in our Return Policy.
Due to licensing restrictions and cross-border shipment issues, we will only accept international orders on a case-by-case basis. International shipments may be subject to border taxes (e.g. customs duties, import taxes, VAT, etc.) payable prior to delivering of your package in accordance with local laws. Certain carriers may charge a fee for processing your package through customs. YuOp Inc, annie|catherine or SoulDuster.net are not responsible for such fees or taxes. It is your responsibility to contact your customs department to determine whether any duties/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees.
