We take great care in packing and shipping your order. Orders are normally shipped within a couple of business days. Furniture and handcrafted items require extra preparation time. We will provide you with a tracking number once your order is processed for shipment.
A note about delivery address: Please consider using a physical address if possible. Many carriers do not deliver to P.O. boxes. And we won’t be able to delivery furniture and bulk items to P.O. boxes.
We offer free ground shipping for eligible orders with purchase total over $99 shipped to the contiguous 48 United States. Shipments to Alaska, Hawaii, US Territories, US Military addresses, PO Boxes, international locations, or Express shipments do not qualify.
Please inspect your order immediately upon receipt and notify us within 2 days of receipt if there is any shipping damages or missing items. After 2 days of receipt, your order is considered to have been accepted as received.
If in the rare occasion that there are shipping damages, please contact us immediately. Do not throw away the damaged items, shipping boxes and packaging material. Most of the damage claims can be handled through submitting photographs as evidence of damage. If an onsite inspection is needed, we will arrange for the shipping carrier to perform the inspection. Please note that the damaged items must not be used. Using the items will forfeit the right to the damage claim. We will send you a replacement item as soon as the claim has been approved.
If you do not receive your order, please contact us. We will start an investigation with the carrier. A package tracer with FedEx or UPS can take up to 10 business days to complete. A tracer with USPS can take up to 30 days to complete. If the shipping carrier cannot locate the package during this period, they will approve a lost package claim and we will ship another replacement order to you immediately.
We will gladly process address corrections submitted in writing received prior to shipment. Once the shipment is on its way, we cannot guarantee that the update can trigger through the carriers’ systems. Fees incurred as a result of such changes will be passed onto the customers. If a package is returned to us due to “unable to deliver”, we will process the order as a return as outlined in our “Return Policy”.
We will gladly process order cancellations submitted in writing if the orders have not been shipped. We cannot cancel orders that have been shipped. The items, once received, may be returned according to our Return Policy. Please note that We can only refund the methods of payment used to place the orders.
“Refusal of delivery” of an order does not constitute cancellation. Upon receipt of the returned package due to refusal by the customer, We will process the order as a return as outlined in our Return Policy.
Due to licensing restrictions and cross-border shipment issues, we will only accept international orders on a case-by-case basis. International shipments may be subject to border taxes (e.g. customs duties, import taxes, VAT, etc.) payable prior to delivering of your package in accordance with local laws. Certain carriers may charge a fee for processing your package through customs. YuOp Inc, annie|catherine or SoulDuster.net are not responsible for such fees or taxes. It is your responsibility to contact your customs department to determine whether any duties/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees.