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We gladly accept returns within 14 calendar days of delivery under the following conditions.

Items that Are Not Returnable

Conditions for Items to be Returned

Please note that returned items that are soiled, damaged or incomplete will not be accepted. They will be returned to the customers at the customers’ expense.

Returned items may be subject to a 10% restocking fee. Additional return fees, such as manufacturer repackaging fees, or costs to replace missing/damaged parts, may apply and reduce the refund. Shipping costs are non-refundable. If the items initially qualified for our Free Shipping Program, the actual costs for the original shipment will be deducted.

The refund, net of return fees and shipping cost, will be credited to the payment method used for the original order.

Return Procedure

The RMA is valid for a 14-day period commencing on the day it is issued. If we do not receive the return within this period, we will consider the transaction closed and no refunds nor exchanges will be allowed. If the return arrives after the 14-day period has expired, the package will be returned to the customer at the customer’s expense. To that end, please ensure that the return is processed timely.

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